FAQS
FaQs. General Information
If you have any more questions or need further assistance, please contact our customer support. We’re here to help!
How secure is ordering online?
Ordering online with us is completely secure. We use SSL encryption technology to protect your data, ensuring your information remains private. We do not sell your personal details to third parties.
Can I order from any country?
Yes, we provide global shipping, so you can place orders from anywhere in the world.
What payment methods do you accept?
We accept Bank Transfers, MoneyGram, and Bitcoin. For other cryptocurrencies, please contact us for manual processing options.
What if I can't find a specific item?
If you’re unable to locate a specific product on our site, please contact our support team. We’re happy to assist you in sourcing the item you need.
What are your shipping costs?
We charge a $39 shipping fee for orders under $200. Orders over $200 qualify for free shipping.
Do you provide tracking for shipments?
Yes, all shipments are tracked to ensure they arrive safely and on time.
What shipping methods do you use?
We use reliable carriers such as USPS, DPD, and FedEx, depending on the product and origin.
What is the minimum order quantity?
The minimum order is 250 grams for cannabinoid products and 1 gram for other products.
Do you offer drop shipping?
Yes, we offer drop shipping services, allowing you to have products shipped directly to your clients.
How soon will I receive my order?
Orders are typically dispatched within 24-48 hours after payment confirmation. Delivery time is between 10 to 18 days, depending on the shipping destination.
What happens if my shipment is lost?
We guarantee 100% delivery. If your shipment is confirmed lost, we will resend it at no additional cost.
Do you offer discounts for bulk orders?
Yes, we provide wholesale pricing for bulk orders. Please contact us for further details on larger quantities.
What if I need urgent help?
Our technical service team is available 24/7 via Skype to assist with any urgent issues.
Is a signature required upon delivery?
No, a signature is not required for delivery.
Can I change or cancel my order after it has been placed?
Once an order is placed, it cannot be canceled. However, you may request a product change if necessary. Please contact us for assistance.
Are there any shipping restrictions to my location?
Our products are legal and not on any banned lists. However, it is your responsibility to verify the legality of the products in your country before placing an order.
What happens if I receive a damaged or incorrect product?
If you receive a damaged or incorrect item, please contact us immediately. We maintain detailed shipment records to verify contents and will assist you in resolving the issue.
What does different order status mean?
- Payment Pending: Payment has not been received.
- Processing: Payment has been received, and your order is being prepared.
- Complete: Your order has been shipped.
- Canceled: Payment was insufficient, and the order was not processed.
How do you ensure product quality?
We ensure the highest quality by conducting regular lab testing on all our products to maintain strict quality standards.
How will my order be packed?
All orders are discreetly packed in aluminum foil bags or envelopes to maintain your privacy.
What should I do if I receive a damaged or incorrect product?
If there is an issue with your order, contact us immediately. We keep detailed records of all shipments to help resolve any discrepancies.
How can I track my order?
You can track your order through our system or by using external tracking services like 17track.
Why do prices fluctuate?
Prices may fluctuate due to market demand, availability, or custom production needs.
What is your privacy policy?
We are committed to protecting your privacy. Your personal data is never sold to third parties, and we take all necessary steps to safeguard your information throughout the ordering process.